Refund/Return policy
Card Scheme Requirements for Recurring Payments
Merchants taking recurring payments must obtain the cardholder’s express consent and inform the cardholder the
exact details of the agreement including:
The amount of the Recurring Payment
Whether the amount is fixed or variable
The Schedules date(s) of the Recurring Payment
Whether the Schedules date(s) are fixed or variable
Specify the method of communication for all cardholder correspondence
Once the cardholder has provided their consent for a Recurring Payment Agreement, you must provide confirmation of
the agreement within two business days using the agreed method of communication.
Any changes to a cardholder’s Recurring Payment Agreement must also be communicated at least seven working days
prior to the next payment being taken. You must communicate to cardholder in any of the following situations:
More than six months have elapsed since the last payment
A trial period, introductory offer or promotional activity has expired
There are changes to the Recurring Agreement: – any
Transaction Receipt Requirements
1) Concealed Card Holder Account Number: For e-commerce transactions, the cardholder account number must not
appear on the transaction receipt
2) Unique Identification Number: To assist in dispute resolution between cardholder and merchant, the merchant must
assign a unique identification number to the transaction and display it clearly on the transaction receipt
3) Website Address: The Merchant must always include its website address
4) Purchaser Name
5) Transaction Date
6) Transaction Amount
7) Transaction Currency
8) Authorisation Code
9) Merchant Name
In addition to these requirements, it is suggested that the transaction receipt include wording to indicate that the
cardholder should print or save the receipt for his records.
